Ordering Process
Last Updated: 25 March 2025
At WM Crafting, every order is made with care and personalised just for you. Here's how the process works from start to finish:
🛒 1. Place Your Order
Browse our collections and choose your item. Select your preferred style, input your personalisation details (e.g. name, message, date), and complete payment at checkout.
💡 Please double-check all spelling and details before confirming your order.
📩 2. Confirm Custom Details
If applicable, we will send a design proof/mock-up within 1–2 working days for your review.
🕒 Please approve the mock-up promptly to avoid delays.
🛠️ 3. Production Begins
Once payment is made and your design is confirmed (if required), we begin crafting your item.
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Standard Orders: 3–7 working days
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Bulk Orders: Lead time varies — please contact us in advance.
We recommend enquiring at least 6–8 weeks ahead for large events.
🚚 4. Delivery or Collection
When your order is ready, we will notify you to arrange:
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Courier delivery (tracked, $5 flat rate / free above $100 – Singapore only)
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Self-collection (evenings or weekends at Fernvale Link)
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Pop-up/Flea Market Pickup (locations vary – we’ll inform you if available)
🎁 5. Receive & Enjoy
Unwrap your order and enjoy your one-of-a-kind creation — made to keep, gift, or treasure.
📦 Need Help or Have a Special Request?
Whether you're ordering in bulk, planning an event, or working with a tight timeline — we're here to help.
📧 Email: wmcrafting.info@gmail.com
📱 WhatsApp: +65 9757 9945