Privacy policy

Last updated: 25 March 2025

This Privacy Policy describes how WM Crafting (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from wmcrafting.com (the “Site”) or otherwise interact with any of our services (the “Services”).

By accessing or using our Services, you agree to the collection and use of your information as described in this Privacy Policy. If you do not agree, please do not use the Services.

1. Information We Collect

a. Information You Provide to Us

We collect the following information directly from you:

  • Name, contact number, email address, shipping and billing addresses

  • Order details, payment confirmation (not card details), and transaction history

  • Account information (if created): username, password, preferences

  • Customisation and design details for personalised orders

  • Any content you provide in reviews, referrals, messages, or communications

b. Information We Collect Automatically

We automatically collect certain information when you interact with our Site, including:

  • Device and browser type

  • IP address and geolocation

  • Pages visited, products viewed, time spent, and other browsing behavior

  • Information collected via cookies, pixels, or similar technologies

c. Information from Third Parties

We may receive information from:

  • Payment processors and logistics partners (to complete your order)

  • Platforms such as Shopify, email marketing tools, or analytics providers

  • Social media or referral platforms if you engage with our content or offers

2. How We Use Your Information

We use your personal information to:

  • Process and fulfill orders, deliver products, and manage returns

  • Communicate with you about your order, proof approvals, or shipping updates

  • Provide customer support and resolve issues

  • Improve our website, product offerings, and overall user experience

  • Send promotions, marketing updates, or offers (only with your consent)

  • Prevent fraud, secure our systems, and comply with legal obligations

3. Cookies & Tracking Technologies

We use cookies and similar tools to:

  • Remember your preferences and session activity

  • Power core store functions through Shopify

  • Run analytics and improve functionality

You may disable cookies through your browser settings, but this may affect your experience on our site.

Learn more about Shopify’s cookie use here.

4. Sharing Your Personal Information

We may share your information with:

  • Shopify (for powering our online store)

  • Payment gateways (e.g., PayNow, bank transfer processors)

  • Logistics/courier partners for shipping and tracking

  • Third-party tools (e.g., email, CRM, analytics) only for service delivery

  • Legal authorities if required by applicable law

We do not sell your personal data.

5. Retention of Information

We retain your data:

  • For as long as needed to complete your transactions

  • To comply with legal, tax, or operational obligations

Once no longer necessary, your data is securely deleted or anonymized.

6. Your Rights

You may:

  • Request access to the personal information we hold about you

  • Request correction or deletion of your data

  • Withdraw consent for marketing communications

  • Contact us to update or restrict processing of your information

To exercise these rights, please contact us using the information below.
We may need to verify your identity before processing requests.

7. Children's Privacy

Our Services are not intended for children under 13. We do not knowingly collect data from children. If we learn that we have, we will delete it promptly.

8. Data Security

While we take reasonable steps to protect your information, no system is completely secure. Please avoid sharing sensitive personal details over unsecured channels.

9. International Transfers

Your information may be transferred to and processed in countries outside of your own, including where Shopify or our service providers operate. We rely on approved legal mechanisms for these transfers.

10. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy or content of these websites. Please review their privacy policies separately.

11. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with the updated date. Continued use of the Site after such updates constitutes your acceptance.

12. Contact Us

If you have any questions or requests related to this Privacy Policy, please contact us at:

📧 Email: wmcrafting.info@gmail.com
📱 WhatsApp: +65 9757 9945
📍 Address: 415B Fernvale Link, Singapore 792415

13. Product Photography & Marketing Use

As part of our production and quality control process, WM Crafting may photograph customised or engraved products before they are shipped. These photographs may be used:

  • As internal records for verification and order history

  • For marketing purposes, including social media, website galleries, or promotional materials

By placing an order, you consent to the use of your customised product photos in this manner. If you prefer not to have your product featured publicly, you may opt out by informing us at the time of your order.